Shipping & Returns

Orders are processed Monday–Friday (excluding holidays).

Please allow 1–2 business days for order handling before dispatch.

Pre-order items will ship on or shortly after the advertised launch date. You’ll receive email updates with tracking information as soon as your order is on the way.

£3.95 flat rate — free on orders over £50.

Estimated delivery: 3–5 working days.

£6.95.

Estimated delivery: 2–3 working days.

We currently ship to selected international destinations. Rates and estimated delivery times will be calculated at checkout based on your location.

Once your order has shipped, you’ll receive an email with your tracking number. If you don’t see it, please check your spam or promotions folder.

International orders may be subject to customs charges or import duties. These fees are the responsibility of the buyer and are not included in the shipping cost.

While we do our best to meet delivery estimates, unforeseen delays (e.g. postal strikes, customs clearance or weather) may occur. We’ll always do our best to keep you informed.

We hope you love your IMMY Towels, but if something’s not quite right, we’re here to help.

We accept returns on unused, unworn items in their original packaging within 14 days of delivery.

To start a return, please email us at immytowels@gmail.com with your order number and reason for return. We’ll guide you through the process.

Please note: return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service — we can’t be held responsible for lost returns.

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Refunds are issued for the cost of the product only; original shipping fees are non-refundable unless your item was damaged or incorrect.

We inspect every towel before dispatch, but if you receive a faulty or incorrect product, please contact us within 7 days of delivery. We’ll replace it or offer a full refund — and cover return shipping in this case.